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FAQs

REGISTRATION-RELATED

Question: Is registration mandatory?
Answer: No, it is not mandatory to register to shop at Tarini.online.com. However, registering is an opportunity for you to join the Tarini family and avail exciting discounts and offers.

Question: Are there any charges for registration?
Answer: No, registration is free of cost.

Question: Will my registration expire, if not used for long?
Answer: No, we will be waiting for you to get back.

Question: Is my personal information secure at tarinionline.com?
Answer: Absolutely! Please go through our Privacy Policy.

Question: How do I get a new password?
Answer: Just click on the link “Forget Password” on the sign in page.

Question: Can I edit my personal information?
Answer: Oh yes! Please click on “My Account” link.

Question: How do I Unsubscribe from your services?
Answer: We will miss you if you leave us but we shall wait to hear from you. Please click on “Unsubscribe” link on “My Accounts” page.

MERCHANDISE

Question: What type of products do you sell online?
Answer: We sell home linen, clothing and home accessories.

PAYMENT

Question: How do I make a payment?
Answer: For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. We provide the option to pay using PayU as are our third party payment gateway.
And cash on delivery COD option through our logistic partner.Available in national capital region
CAN OPT FOR NEFT TRANSFER/ CASH DEPOSIT,IF YOUR CITY IS NOT IN NCR.
NEFT TRANSFER/ CASH DEPOSIT -For all the other region/cities, please find below complete Bank account details-:
Tarini Online Indian Overseas Bank,
Prakashdeep Building,
7 Tolstoy Marg,
New Delhi-110 001
Account Name: Tarini India Pvt.Ltd.
Account No.053102000004528
IFSC Code: IOBA0000531

Request all patrons to e.mail cash deposit/bank receipt at sales@tarinionline.com.

IF NEFT TRANSFER-Please mention order i.d while transferring the funds in 'Remark' section.

Acknowledgement mail with dispatch details of shipment shall be duly notified within a day.


Question: What happens if my credit/debit card has been compromised while making a payment online?
Answer: We do not collect or store your credit card (Debit care) information. If you suspect any such thing, then please report this immediately to the concerned bank.

CANCELLATION, RETURN AND REFUND

Question: What happens if merchandise ordered is out of stock?
Answer: If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and the merchandise will not get added to the shopping cart.

Question: Is there a limit to the quantity that I can order?
Answer: Yes, there’s a limit of a maximum of 50 items at one time. When the ordered quantities are large, we may verify with you via email/telephone in order to confirm that you indeed ordered the items.

Question: Can I cancel an order?
Answer: No, order once placed cannot be cancelled.

Question: Can I change the shipping address of the order?
Answer: You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.

Question: Can I return a product?
Answer: Sorry we will not be able to return a product unless we have sent you a wrong item.

Question: Can I exchange a product?
Answer: Yes, only if it's a mistake from us by sending you wrong or damaged product. Please refer to ‘Returns & Exchange Policy’.

SHIPPING

Question: Do you deliver out of India?
Answer: Yes, we deliver outside on India. Subject to fulfillment of basic requirement(i.e)Document for export/Import shipment & confirmation of pending any relevant duties/taxes at subject country.

Question: What if I am not available when you deliver the merchandise?
Answer: In case of Online Order, two attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer. In case of Cash on Delivery Order, the courier company usually calls the customer to check their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.

Question: What do I do if my order is received in a damaged condition?
Answer: If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.

Question: Can I book an order for delivery to more than one address?
Answer: Each order is shipped only to a single address. If you wish to ship products to different addresses, you will be required to place multiple orders.

Question: What are the shipping charges and/ or are there any additional charges?
Answer: We offer free shipping across all products on no minimum purchase value.

Question: How can I track my order?
Answer: You can track your order status by referring our logistic partner website. A mail with confirmation of tracking number will be sent immediately after receiving the order

Question: What is the stipulated delivery time for an order?
Answer: Depending upon the location, it takes a minimum of 3 days and a maximum of five days for the delivery of a product. Please provide the complete and accurate shipping address including pin code and a mobile number to help us deliver your order faster.

Question: What should I do if I receive a different item from the one that I have ordered?
Answer: If a wrong shipment has been delivered to you, please contact our customer care within 48 hours of receiving the delivery. Please refer to our “Cancellation/Refund/Return” section for more details.

Question: How do I get in touch with Tarini?
Answer: Tarini operates between 10am to 6pm (Monday to Saturday). You can get in touch with the Customer Support team between this time at 0120-4114444 or email us at help@tarinionline.com.